Returns and exchanges
Information regarding withdrawal from the contract, product returns, and the submission and handling of complaints.
A Consumer has the right to withdraw from a distance contract within 14 days without giving any reason. The 14-day period is calculated from the day on which the Consumer took possession of the Product or on which a third party indicated by the Consumer took possession of it.
To exercise the right of withdrawal, the Consumer must send the Seller an unequivocal statement of withdrawal, for example by e-mail to: sale@capital-production.pl or by post to the correspondence address. After withdrawing from the contract, the Product should be sent to the return address indicated below. To meet the deadline, it is sufficient to send the withdrawal statement before the 14-day period expires. |
The complaint period is 2 years. This applies to complaints concerning statutory seller liability or lack of conformity of the goods with the contract.
A complaint may be submitted by e-mail to: sale@capital-production.pl or in writing to the complaint address. If any required information is missing, the Seller will contact the Buyer to request the necessary details. |
Addresses and contact details
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Return and complaint address
Capital Production Sp. z o.o.
ul. Białołęcka 233A 03-253 Warszawa Poland NIP: 5273009178 Tel.: +48 538 522 865 Additional tel.: +48 452 550 428 E-mail: sale@capital-production.pl |
Correspondence address
For letters and formal matters only
Capital Production Sp. z o.o. Aleja Prymasa Tysiąclecia 83A/332 01-242 Warszawa Poland |
A properly submitted complaint should include
| 01 Full name | 02 Buyer's address and e-mail |
| 03 Date of conclusion of the contract | 04 Subject of the complaint and requested remedy |
| 05 Circumstances supporting the complaint | |
How is a complaint handled?
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STEP 01
Submission
Send the complaint by e-mail or in writing together with the required information.
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STEP 02
Verification
If any information is missing, we will contact the Buyer and ask for the necessary details.
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STEP 03
Response
The complaint is processed within 14 days from the date on which it is received in the proper form.
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Complaint costs
The cost of returning goods subject to a complaint due to statutory seller liability or lack of conformity with the contract is borne by the Seller. The Consumer does not incur any costs related to the handling of the complaint.
Where possible, we provide a return label or reimburse the Buyer for reasonable return shipping costs in accordance with the rules applicable to complaints.
Where possible, we provide a return label or reimburse the Buyer for reasonable return shipping costs in accordance with the rules applicable to complaints.
Important information
We do not accept parcels sent cash on delivery.
The rules above apply to complaints. In the case of withdrawal from the contract without giving a reason, the provisions concerning returns set out in the Store Terms and Conditions apply.
Detailed return rules, information on the cost of returning the Product and the model withdrawal form are available in the Store Terms and Conditions.
The rules above apply to complaints. In the case of withdrawal from the contract without giving a reason, the provisions concerning returns set out in the Store Terms and Conditions apply.
Detailed return rules, information on the cost of returning the Product and the model withdrawal form are available in the Store Terms and Conditions.
Capital Production Sp. z o.o. | KRS: 0000980391 | NIP: 5273009178 | REGON: 522479599